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Providing excellent customer service to satisfy the diverse demands of travelers is one of the main responsibilities of the Air Canada New York Office. The office acts as a one-stop shop for everything from assistance with booking flights, ticketing, and luggage issues to assisting passengers with Aeroplan, Air Canada's loyalty program. The employees here are frequently trusted by travelers to make last-minute reservations, ask for seat upgrades, or get clarification on travel laws. In order to accommodate the many backgrounds of its passengers, the office also offers bilingual service because New York is a worldwide hub. Customers can express their wants more easily as a result, and each traveler will receive help that is specifically customized to their needs.